Other Professionals

We value professional excellence and offer competitive compensation and exceptional benefits to attract and retain the best talent.

An equal opportunity employer, Weinberg Wheeler Hudgins Gunn & Dial welcomes qualified applicants without regard to race, religion, gender, disability, sexual orientation or national origin.

Contact: Lisa Stock, Human Resources Manager

careers@wwhgd.com

Service Desk Analyst

Delivers day-to-day technical support for all office locations and all customer-facing computer hardware and software.

  • Responds to customer telephone, email and walk-in support requests.
  • Following the WWHGD IT ticket procedure, logs all requests, issues and resolutions.
  • Conduct research utilizing internal and external resources to solve customer problems quickly.
  • Following the WWHGD IT procedure, escalates issues to 2nd level (Team Lead, MSP or Vendor) or 3rd level (Network Operations Team) promptly.
  • Follow WWHGD IT asset management procedures for handling IT assets including intake of new equipment, moving of existing equipment and retiring end of life equipment.
  • Maintain organization of the IT Workroom including inventory of equipment and accessories.
  • Performs other duties as assigned by Chief Information Officer or Service Desk Team Lead.

Careers

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